Shoppping/Ordering

You do not need to create an account to shop here, but one will be created for you automatically when you check out and make a purchase.

After you login to your account using the link in the top right corner of the website, you will be shown a set of options to manage your account. These option include (among others) address, login information, orders, and returns.

We get new products regularly throughout the year, so keep checking in and stay tuned.

Yes, you can, as long as it has not shipped. 

To be notified of new arrivals, please subscribe to our newsletter and like our facebook page.

First of all, you can alway call or email us and we will make any and all adjustments to your account on your behalf. If you're a do-it-yourselfer, simply click the "SIGN IN / JOIN" link at the top left of the website, right under the login fields on the next page, click the link "Forgot your password?"

Please use one both of the methods below:

Call us at 866-468-3018

Email us Here

If you see that an item is out of stock, but has an expected delivery date, then you can backorder it. If there is no delivery date, then give us a call or email us and we will gladly tell you when the item will arrive again.

If you can sign up for our newsletter, you will get a discount coupon instantly

While we are working on it, at this time we do not.

This means that we are currently in process manufacturing the item and it will be sent to you as soon as it's completed 

Sizing

You first need to measure you Bust, Waist and Hips. Then see where you fall on our size chart. The size chart and a guide to measuring yourself can be found here: Size Chart

If you have a UK, Australian, New Zealand or European size, then you will find our Size Conversion chart handy.

Payment

We take all major credit cards in the words, and of course PayPal.

if you live in California, then yes, you will have to pay the state sales tax. Also, please be prepared a duty and/or VAT if you are having the item shipped outside of the USA. Please consult your local customs representative to find out if and how much tax you will have to pay.

Absolutely! SSL certificate uses the highest encryption grade possible.

The currency will ultimately by converted to USD, but you can surf the site in any of the following currencies: USD, AUD, NZD, GBP, EU.

Delivery

Yes we do. We ship anywhere in the word! Transit time for all packages to major world destinations is 3-5 business days.

We use USPS or UPS, depending on the location within the continental United States. All international packages are shipped via DHL unless the destination is considered remote, at which point we will use the US Postal Service

US Shipments: All shipments within the continental United States cost $18 for 2-3 delivery, and $56 for 1-2 day delivery.

Canada Shipments: All shipments to Canada cost $40 for delivery within 6-12 business days and $56 for felivery within 2-5 business days.

International: All shipments outside of the US and Canada cost $56 for delivery within 2-5 business days.

All orders placed before 10:30 am PST will be shipped same day. All orders completed after 10:30 am PST will be shipped the following day.

You can either change your address by loggin into your account or by sending us an email with your order number.

No, shipping cost is separate from product cost

Your order will be shipped first thing Monday Morning. Transit times will depend on where in the world the package is being shipped to.

You will receive a status change email when we start processing your order, and when you order is shipped. After your order is shipped you will also receive an email with a tracking number.

After your order is shipped, you will receive an email with a tracking number.

Returns & Exchanges

Yes, we do allow returns for exchange or store credit only.

To return an item, follow the steps outlined in our Return Policy

To exchange an item, you must first return it. Do so by following the steps outlined in our Return Policy

We are truly sorry about the mix-up! Please send it back to us for a complementary replacement. Do so by following the steps outlined in our Return Policy

Unless the fault is ours (Wardrobe Shop), then the customer pays for shipping the return both ways.