To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You have 30 days to exchange your items or 15 days to return them, starting from the date of delivery.
- They must be in original condition
- Unwashed and unworn, with tags attached as original
- In the original packaging
What items are NOT returnable?
- Free gifts, promotional items, or items on sale items!
- Items such as masks, undergarments or personal care products are not returnable once they are opened
Are there any charges for return?
- Returns for EXCHANGE (0% Fee - Totally free for you)
- Returns for refunds - 15% restocking fee will be withheld
- Original cost of shipping will also be witheld from refunds
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.